Dear Traveler,
We are delighted to have you consider embarking on a journey with Leo Africa Safaris. Our aim is to ensure your travel experience is enjoyable, safe, and memorable. Please take a moment to acquaint yourself with the following terms and conditions, which are designed to provide clarity and transparency in our booking process:
To confirm your reservation, we kindly request a non-refundable deposit of 20% (or the amount indicated on our website) of the tour cost. The remaining tour balance is due no later than 8 weeks before your departure date. Final payments can be made through wire transfer. Once we receive your full payment and necessary documents, we will send you comprehensive tour information, including clothing lists and photography tips. All quoted prices are in U.S. dollars and should be settled in the same currency.
Your well-being is of utmost importance to us. We kindly request that participants be in generally good health to fully enjoy our tours. Although a high level of fitness is not mandatory, our tours often involve a degree of physical activity. If you have any medical conditions or dietary restrictions, it’s imperative to communicate these to Leo Africa Safaris well in advance of your departure. Additionally, please note that the responsibility for anti-malaria precautions rests with the client. Necessary inoculations should be documented on a valid vaccination certificate, which you should carry with you throughout the tour. While we take all reasonable steps, we do not assume responsibility for the accuracy of medical information. For the latest requirements and recommendations, consulting your healthcare provider is advisable.
We wish to inform you that airfares are subject to change without prior notice before ticketing. Please take note that intra-country flights, whether they are part of your total trip cost or provided as separate quotes, may become payable in full to Leo Africa Safaris at any time following your initial deposit. This requirement is necessary to secure the necessary flight arrangements in line with the policies of the airline or tour operator. While we endeavor to offer a seamless travel experience, we regret that Leo Africa Safaris cannot be held accountable for changes to airline schedules, adjustments to airfare, cancellations, overbooking, or any instances of damage or loss of baggage and personal property beyond our control. In cases of loss or injury during flights, we kindly ask that such claims be directed to the respective airline rather than Leo Africa Safaris. Occasionally, modifications to air schedules may result in the need for additional nights to be added to your tour. In circumstances where such changes are outside the sphere of influence of Leo Africa Safaris, any associated extra costs will be the responsibility of the guest. We kindly request your understanding that Leo Africa Safaris cannot be held liable for any delays or additional expenses incurred due to deviations from airline schedules.
We would like to draw your attention to the possibility of close encounters with wild animals during our tours. While such incidents are rare, it is important to acknowledge that interactions with wildlife cannot be guaranteed to be entirely incident-free. Leo Africa Safaris bears no responsibility for any injuries or incidents that may occur during the tour. We emphasize that the majority of tour camps are not fenced, allowing wildlife to move freely within and around the camp premises. For your safety, we strongly recommend following the safety instructions provided by the camp staff when moving to and from your tent, as well as during all game activities throughout the course of your tour.
We kindly remind you of the importance of ensuring that your passports and visas are valid for the countries you intend to visit. Leo Africa Safaris cannot be held liable for any discrepancies concerning visas and/or passports, including situations where they are invalid or not possessed by guests. Additionally, any costs associated with obtaining passports or visas are the responsibility of the guests. To ensure that you possess accurate and up-to-date passport requirements for the countries on your itinerary, we encourage you to contact us for the latest information.
Please be advised that certain components are not included in your itinerary and may vary depending on the specific tour plan. These exclusions typically encompass insurance coverage for cancellation, curtailment, medical needs, baggage, money, and emergency evacuation. Furthermore, items such as beverages in specific areas, personal laundry services at certain camps or lodges, gratuities for guides, paddlers, and camp staff, as well as any excursions not directly related to the tour, and optional meals are not covered. We recommend carefully reviewing your specific itinerary to ascertain which items are excluded from your tour package.
We sincerely appreciate your interest in exploring the remarkable experiences provided by Leo Africa Safaris. To ensure a seamless and delightful journey for you and your fellow travelers, we kindly request your attention to the following terms:
When making a booking with Leo Africa Safaris, the individual responsible for the reservation warrants that they possess the authority to enter into a contract on behalf of all other individuals included in the booking. In the event that any of the included individuals fail to make their required payments, the person making the booking shall assume personal liability for the total price of all bookings made by them. This consent extends to all guests covered by the payment, regardless of whether they have personally signed the booking form. Please be aware that the terms under which you choose to undertake our tours cannot be altered or amended except through written communication signed by an authorized representative of Leo Africa Safaris.
We kindly encourage you to consult with us regarding the specific age policies applicable to the camps on your selected itinerary. In the interest of fairness and ensuring a comfortable experience for all participants, it is imperative that individuals accurately represent their age during the booking process. In situations where misrepresentation occurs, both Leo Africa Safaris and our operators reserve the right to terminate the tour without offering a refund.
We understand that circumstances may necessitate the need for cancellations. Cancellations become effective upon receipt of written notification, signed by the client.
Please note that gorilla permits are nonrefundable. In situations where a guest fails to join the tour, joins after departure, or departs prior to completion, no refund of the tour fare will be provided. It’s important to consider that some airfares may be non-refundable as well. Kindly note that Leo Africa Safaris does not offer refunds for any unused portions of the tour. This policy applies to all travel arrangements made through Leo Africa Safaris.
For your peace of mind and security, we emphasize the importance of carrying comprehensive travel and medical insurance. This responsibility lies solely with the guest, and it should cover both yourself and any dependents or traveling companions for the duration of the tour. This insurance should encompass various potential scenarios, including cancellation or curtailment of the tour, emergency evacuation expenses, medical expenses, repatriation expenses, as well as coverage for damage, theft, or loss of personal baggage, money, and goods. Please be aware that Leo Africa Safaris is not liable for any costs or losses incurred by guests, their dependents, or traveling companions in relation to the above-mentioned situations. In the event of requiring emergency services, guests will be directly billed by the relevant service providers.
We at Leo Africa Safaris hold your comfort and experience in the highest regard. While we make every effort to ensure seamless tours, there are situations beyond our control that we’d like to clarify:
This agreement between the traveler and Leo Africa Safaris (“Tour Operator”) shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any dispute, controversy, or claim arising out of or relating to this agreement, including its formation, interpretation, breach, termination, or validity, shall be subject to the exclusive jurisdiction of the courts within Kenya.
By signing or electronically confirming their acceptance of these terms and conditions, the traveler acknowledges and accepts the legal jurisdiction clause and agrees to be bound by its provisions.
We are committed to transparency and ensuring your journey with Leo Africa Safaris is exceptional. Should you have any inquiries or require further clarification, please don’t hesitate to reach out. Your satisfaction and understanding are our utmost priorities.
Warm regards,
Leo Africa Safaris Team